When you need to explain a problem as a forum moderator, your summary must be clear, direct, and helpful. A…
When you need to explain urgency in a forum moderator reply, the goal is to communicate that something requires immediate…
When a forum user posts something unclear, contradictory, or hard to follow, your job as a moderator is to ask…
When you need to explain a problem as a forum moderator, the way you phrase your explanation can either defuse…
When you need to explain a change of plan as a forum moderator, the key is to be direct, take…
When you need to tell a forum member that something is not available, the direct phrase “It is not available”…